Refund policy

LinckUp cards, counter stands and review stands are physical items produced to order once payment is confirmed. Because production begins shortly after your order is placed, please review your business details and delivery address carefully at checkout.

You may cancel an order for a full refund if production has not yet started. Once your card or stand has entered production, the order can no longer be cancelled, but our team will always let you know before that point.

If your NFC card, counter stand or review stand arrives damaged or does not tap correctly, contact us within 7 days of delivery with a photo or short video of the issue. We will replace the item at no extra cost.

Because each item is personalised to your Profile, we are unable to offer change-of-mind refunds once production has started. If you are unsure about anything, message us before placing your order.

Online payment is not active yet. Place your order and our team will contact you to complete payment. Approved refunds are returned using the same payment method used for the original order, or by bank transfer where that is not possible.

Delivery timelines depend on your location within Nigeria and order volume. Estimated timelines are shown at checkout and confirmed by our team after your order is placed; delays will be communicated proactively.

If your plan includes a recurring digital profile subscription, you may cancel future renewals at any time from your account. Fees already paid for the current billing period are non-refundable, but your profile remains active until the end of that period.

Email support@linckup.app with your order number and the reason for your request. We aim to respond within one business day.